Frequently Asked Questions
Everything you need to know about your Hacksaw Gaming style journey.
What is the average shipping time for orders?
Standard shipping typically takes 3-5 business days within the continental US, while international shipping may take between 7-14 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply visit our returns portal, print your prepaid shipping label, and send the item back in its original condition with tags attached.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order status?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
Are your clothing materials sustainably sourced?
Yes, quality and ethics are at our core. We use premium, ethically sourced fabrics and partner with manufacturers who prioritize sustainable production practices.
Can I change or cancel my order after it's been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our customer support team.